If they do work on a different device, then try plugging the headphones into a different audio port on the PC on which they don’t work. It’s probably a good sign you need new headphones if they still don’t work. First, plug the headphones into a different device to see if they work there. In the right-hand pane, set the Realtek Audio Services and Waves Audio Services to Automatic Startup and confirm that both services are running.The two notable bits of hardware that could be faulty when your headphones aren’t working are the headphones themselves and the port you plug them into.
On the left-hand side menu, select Services and Applications and then click Services. Type services in a run box or right click on the Start Menu icon and select Computer Management from the list provided. (Figure 4: Services in System Configuration) Ensure that the Realtek Audio Service and Waves Audio Services are set as enabled. Go to the Services tab and tick the check box next to Hide all Microsoft services. Click the Start Menu icon and type MSCONFIG and select the System Configuration utility from the list that is generated. (Figure 3: Startup applications status in Task Manager) (Right-click the application entry and select Enabled if it shows some other status.) Go to the Startup tab and ensure that the Waves MaxxAudio Service Application and Realtek HD Audio Manager are enabled. Type taskmgr.exe in a run box or right click on the taskbar and select Task Manager from the list provided. If this did not resolve your problem, you can continue and set the status of the Waves services on your laptop: When the device is connected, ensure you select headset instead of headphones. (Figure 2: Show pop-up dialog when device is connected Option) If it is not checked, enable the option and test your audio device again. If the checkbox next to Show pop-up dialog when device is connected has been checked, then this is not the cause of your issue. (Figure 1: Waves MaxxAudio Playback Screen) Open the Waves MaxxAudio application from the Start Menu on your laptop.
You can quickly test if this is so, by running through the checks that are listed below: Wireless and USB audio devices are unaffected by this setting. NOTE: This setting affects any audio device that connects through the 3.5mm audio port.
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